Support

Close the app fully and open it again. If they are still missing, email us the date of the purchase and the order number from your Apple or Google receipt. Do not send card details. There are no accounts, so we cannot add Bands to a phone from our side, but a purchase that never arrived is refundable through Apple or Google and we will walk you through it and fix the cause.

Bands are a consumable, like coins, so the stores do not restore them the way they restore a subscription. Progress and stickers are saved on the device itself. If you are moving phones, use a room code to carry each room across (open the room, tap SHARE, then Copy room code), and email us about any unspent Bands.

Email us the nickname exactly as it appears and we will delete the row. Nothing else about you is stored with it, so there is nothing else to delete.

Names are filtered on the way in, but filters miss things. Email us the name and we will remove it.

Ads are loaded in the background and there is not always one available, especially with a slow connection. It is never required: every level can be won and every sticker collected without watching a single ad or spending anything.

Deleting the app deletes all progress, stickers, rooms and Bands, because they are only stored on the device. If you also claimed a leaderboard name, email us to have it removed.

Every level has been machine-verified as winnable before shipping, but tell us the level number anyway. If a shape that should work does not, that is a bug and we want it.